Bhartis at White Solitaire uses 3rd party logistics partners. Each have their own delivery timelines.
You can track your order status based on each shipping airway bill number shared via a Shipping email sent during the dispatch date. You can track the details via our Dashboard or if you have access to the order email along with the Order # you can track via the Track Order link.
All garments listed on the website are made-on-order, thus a minimum of 2 to 3 weeks (or more) is required for the dispatch. Please note, the delivery period varies from designer to designer, so check the delivery period mentioned on the website before confirming your order to avoid any disappointment.
The Dispatch Date is an estimate for the product to be produced for your order. We will send you an email, when we have the order ready for Shipment pickup.
We are not liable for any delay due to Logistics and only liable for the Date of Dispatch.
However, Courier companies do not deliver to P.O.Box address, so we request you to provide full street address with pin code/ zip code. The correctness of the address is customer’s responsibility.
In some countries Friday are weekly off days. Further deliveries are generally made during normal working hours of courier companies and these vary from country to country.
Also be aware that all shipments to any Hotels/ Colleges/ Schools/ Hostels/ Corporates are placed at the customer\’s risk. If the institutes warden/ in charge does not accept your package or it is refused for any reason, Bhartis at White Solitaire will under no circumstances issue a refund or credit to the customer\’s account, nor shall Bhartis at White Solitaire attempt re-shipment of the same order.
We offer FREE SHIPPING across India.
International shipping will be estimated and displayed during the checkout process. The cost for customs and any other charges liable, will have to be borne by the buyer.
International shipping and handling rates are based on the size of your order. Shipping rates are based on per kilogram of the product or the volumetric weight; whichever is higher. To match the policies of the shipping companies we use, all weights will be rounded up to the next 500 grams.
Courier Company will try 2 times to deliver the parcel for international shipment after that customer will have to pick up the parcel from your relative courier office in your area and the charges will be bared by customer. For further attempts by courier companies for delivery cost will also be barred by customer as rescheduling charges.
Address change requests
Once an order is registered, you can request for address change within 48 hours of placing the order or before receiving the Shipment Dispatched email; whichever is earlier. You may send your shipping address alteration request to [email protected] and the needful will be done.
Incorrect or incomplete address
Some courier companies charge a penalty for incorrect shipping addresses, wherein the address and zip code do not match. The customer will, without exception, bear the cost of any such penalties and/or fees & not Bhartis at White Solitaire. Please make sure your shipping address is correct.
All products are firstly polythene/ box packed & taped with Bhartis at White Solitaire tag. Then delivered to the courier service person.
In some cases, if customer have selected products from different shipping day’s category, the overall dispatch date will be applicable as per higher shipping days of their selected products.
What if any delays
If, for any reason, there is going to be a delay in shipping because an item is out of stock or If there is an unusual delay in filling an order, we will notify you by e-mail and for the same no compensation will be given.
Due to natural calamities like Snowfall, Flood, Earthquake, Tsunami, epidemic and pandemic etc. In such circumstances, we would not be able to deliver products on time.
VAT/ Taxes/ Customs Duties
VAT/ Custom Taxes and Import Duties are not in our control. They vary according to the rules of different countries and must be paid directly by the buyer. VAT/ Custom Taxes and Import Duties are not included in our ordering process, but may be charged to you by the respective country government.
International customers are responsible for any customs or duty fees levied by their country. We have no control over these charges and cannot predict where they will occur, as policies vary greatly from nation to nation. They are entirely your responsibility.
The courier company may also charge some additional service charges over and above custom duty on case to case basis.